Letter of complaint travel agency | Letter

Letter of Complaint about a holiday

I am writing to complain about a holiday you arranged for me 

I chose your agency because i was told that it provides the best services , especially when i read some positive reviews online  . Unfortunately it was nothing like i expected .

To begin with , our bus  reached the destination  three hours later than planned . I must mention that the road was full of pitfalls . So traveling by bus was very stressful. 

When we finally arrived to the hotel  , I was slightly shocked that the hotel was completely different from the one described in your brochure . There were no single rooms left , so I hard to share a twin room with other tourists for two days .

Besides , we were very disappointed with the cleanliness of our room .   

We Also noticed that the beds were not made , and cleaning staff did not visit .

I did call the lobby desk and ask , they said they were unable to do it on the day .

I would like to hear your side of the story and allow a chance for you to comment , before posting a review online .                                                             Respectfully,

                                                                                 Elaine