Letter of Complaint about a holiday
I am writing to complain about a holiday you arranged for
me
I chose your agency because i was told that it provides the best
services , especially when i read some positive reviews online .
Unfortunately it was nothing like i expected .
To begin with , our bus reached the destination three hours
later than planned . I must mention that the road was full of pitfalls .
So traveling by bus was very stressful.
When we finally arrived to the hotel , I was slightly shocked
that the hotel was completely different from the one described in your
brochure . There were no single rooms left , so I hard to share a twin
room with other tourists for two days .
Besides , we were very disappointed with the cleanliness of our room
.
We Also noticed that the beds were not made , and cleaning staff did
not visit .
I did call the lobby desk and ask , they said they were unable to do it
on the day .
I would like to hear your side of the story and allow a chance for you
to comment , before posting a review online .
Respectfully,
Elaine
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